Customer Mania! Hear it from Mr. Ken Blanchard himself

Remember Ken Blanchard’s best-seller The One Minute Manager from quite a few years ago? Well, this management guru is still writing business books. His latest is Customer Mania! : It's Never Too Late to Build a Customer-Focused Company

In this book, Mr. Blanchard narrates how Yum! Brands (better known by their KFC and Pizza Hut brands, among others) developed and implemented their effort to become a more customer-centered company.

Would you like to hear about it from Mr. Blanchard himself? In the Microsoft LiveMeeting website, there’s the archive of a one-hour web seminar about this book. Plenty to learn from it, even if you don’t lead a multi-national corporation.