Tuesday, May 10, 2005

Customers Behaving Badly

In the latest installment of the Retailing Issues Letter from the Center of Retailing Studies at Texas A&M University, there’s a report (pdf) by David Speights and Mark Hilinski about “customers” that abuse merchandise return policies at stores.

It also includes comments regarding the impact of the crackdown of these swindlers in the shopping patterns of good customers.

Great read.