Friday, January 28, 2005

Before our "pay-per-view" presentation, here’s a word from our sponsors.

Jackie Huba has a passionate post in her blog about commercials shown before a movie starts… not on TV, but in theaters. And no TiVo remote will make you skip those!

This is an example on how some things can spoil the overall customer experience, even if they seem innocuous on the drawing board.