Wednesday, January 19, 2005

Here's a Tip

Is there a correlation between the amount of a tip from a restaurant customer and his/her satisfaction with the service?

Not quite, according to research from the Center for Hospitality Research at Cornell University (free registration required).

Therefore, the amount of tips that a server receives is not a good yardstick to measure his/her service skills, nor a good motivator to exceed customers’ expectations.