Monday, March 21, 2005

Dinner during a flight in Business Class

  1. Three hour flight.
  2. Arriving to destination at 10PM.
  3. Business Class.

I didn’t have anything for lunch during that day because I was quite busy preparing for my trip. Also because my expectation based on the three points mentioned above (and to the fact that I had traveled the same route and the same flight in the past) is that I was going to get something for dinner during the flight. As a customer, that was my expectation of service.

What was the service that I actually received?

Two bags of peanuts.

Quite a large gap between expected and received service.

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