Dinner during a flight in Business Class
- Three hour flight.
- Arriving to destination at 10PM.
- Business Class.
I didn’t have anything for lunch during that day because I was quite busy preparing for my trip. Also because my expectation based on the three points mentioned above (and to the fact that I had traveled the same route and the same flight in the past) is that I was going to get something for dinner during the flight. As a customer, that was my expectation of service.
What was the service that I actually received?
Two bags of peanuts.
Quite a large gap between expected and received service.