Monday, April 04, 2005

After some days of self-inflicted hiatus, we are back.

After some days of self-inflicted hiatus, we are back.

HBR does it again: April’s issue of Harvard Business Review has an article titled The Quest for Customer Focus by Ranjay Gulati and James B. Oldroyd, both from the Kellogg School of Management at Northwestern University.

Try to get your hands on it. I won’t spoil it for you.

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