Sunday, July 24, 2005

Hope you enjoyed your dinner. Now leave.

Some interesting findings from the Center for Hospitality Research at Cornell University: Just as restaurant customers don’t like slow service, they don like to feel rushed either. From the executive summary:

On balance, restaurant patrons do not want to feel that they are being rushed nor do they want to be unduly delayed. Indeed, it is the perception of the speed (or lack thereof), rather than the actual time spent dining, that carries the most weight with restaurant patrons.

(And once again, from the customer’s perspective, perception equals reality).