Sunday, July 31, 2005

Mr. Hilton would be proud

No, we are not talking about Paris or Nicky.

According to a recent study from J.D Power and Associates, “Hotel Guest Satisfaction is Up, Despite Rising Room Rates and Increased Occupancies”, and Hilton Hotels grabs top rankings in three of the six market segments.

The measures evaluated in each of the market segments:

  • Check-in and checkout
  • Guest room
  • Food and beverage
  • Hotel services
  • Hotel facilities
  • Costs and fees

What do travelers like in their rooms? Here’s copy/paste:

Amenities of particular interest to consumers include a complimentary breakfast, in-room refrigerators and coffee makers, pillow top mattresses and high-speed Internet access.

That's hot. The in-room coffee that is.