At Your Service
After becoming an "accidental" customer of the health care service industry, the main author of this blog is back.
The website of The Times newspaper -not NY Times nor LA Times, we are talking about the one published in London- has a special section titled "At Your Service". It is a series of articles about "how offering good service can give small businesses an edge over their larger rivals". All the articles are about small companies doing business in the United Kingdom. (BTW, It includes an article about Gordon Ramsay, the cranky chef of the "Hell's Kitchen" TV show)
Easy reading, particularly if you are looking for examples of customer-centric attitudes instead of techniques or "how-to" recipes.