Friday, October 21, 2005

You can't always get the Decaf that you want

The ABC TV show 20/20 airing tonight will feature a report about some coffee chains serving regular instead of decaffeinated coffee.

Among the culprits found pouring something stronger than decaf are Starbucks, McDonalds and Krispy Kreme. Obviously, PR departments of these companies were quick to point out that these were “isolated incidents” attributable to “human error”.

Some decaf fans –and coffee consumers in general- who watch this installment of 20/20 may feel their trust dishonored.

Other customers may wonder if the same mistakes happen with diet and regular soft drinks.