Friday, October 21, 2005

Domino effect: Great managers – great employees – great service

Looks quite difficult: how to deal with high employee turnover in quick service restaurants (a.k.a. “fast-food joints”)

This article in StartupJournal –a free website from the Wall Street Journal for entrepreneurs- shows Domino’s Pizza way: instead of paying higher wages than other chains, the company focuses on hiring and developing quality store managers.

And better store managers tend to have better employees, and better employees provide better service to customers.